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LONG-TERM CARE OMBUDSMAN PROGRAM

Advocating for the Rights of Residents of Nursing Homes, Assisted Living,
and Residential Care Facilities

Ombudsman (Om budz men): Comes from a Swedish word meaning, “Representative of the People,” an official who investigates citizens complaints.

The ombudsman program serves residents in Oklahoma who are living in nursing homes, assisted living, and residential care homes. An ombudsman helps improve the quality of life and the quality of care available to the residents.

The long-term care ombudsman is a person who receives complaints from residents of long-term care facilities, their friends, relatives or agencies. The LTC Ombudsman attempts to resolve those complaints within the facility. The ombudsman has the authority to explore problems and recommend corrective action.

Nature of the Program
The ombudsman program is supported by local volunteers committed to improving and enriching the lives of institutionalized older persons. The Area Agency on Aging provides local supervision and support for the volunteers and additional support is provided by State Ombudsman Program staff.

If you want to check complaint experience on a facility or if you think you need an ombudsman’s help, contact the LTC Ombudsman Supervisor for the area in which the facility is located.